Service Advisor

The Service Advisor ensures excellent customer service, accurate documentation, and smooth workflow within the service center.

Key Responsibilities:

• Greet and assist clients with service needs related to trucks and heavy equipment
• Record customer concerns and generate accurate service job orders
• Coordinate with mechanics and technicians to diagnose issues and plan repairs
• Prepare and explain service estimates, timelines, and recommendations to clients
• Monitor repair progress and provide regular updates to customers
• Handle warranty claims, service contracts, and ensure proper documentation
• Ensure parts availability in coordination with the parts department
• Maintain detailed records of services performed, costs, and customer feedback
• Conduct post-service follow-ups to ensure customer satisfaction
• Promote preventive maintenance and service packages to clients

Qualifications:

• High school graduate; vocational or technical course in automotive/heavy equipment is an advantage
• At least 1–2 years experience in a service advisor or related role in trucks/heavy equipment
• Good understanding of mechanical systems in trucks and heavy machinery (e.g., loaders, excavators, dump trucks)
• Strong organizational and communication skills
• Customer-focused with problem-solving abilities
• Knowledge of service workflow, job order systems, and basic computer applications
• Holder of a Professional Driver’s License is an advantage