Team Leader | Local Telco Account - Pasig
SSG Pasig Full-time
Account: Local Telco Account
Work Arrangement: On-site
Schedule: Dayshift
Work Arrangement: On-site
Schedule: Dayshift
Location: Pasig City
Core Responsibilities:
- Oversee a team of 15 agents ensuring daily performance against KPIs (AHT, Quality, FCR).
- Provide regular coaching, performance feedback, and real-time huddle support.
- Handle escalations, complaints, and serve as POC for day-to-day operational needs.
- Collaborate with QA and Trainers to close gaps in knowledge or behavior.
- Manage shift schedules, report attendance, and flag attrition/discipline concerns.
Qualifications:
- 6months to 1 year of experience as Team Leader in a contact center setup.
- Excellent in coaching, conflict management, and operations reporting.
- Able to manage 15+ headcount across shifting schedules.
Perks that Await You:
- Competitive compensation package. #BetterWithSSG
- Exciting career growth opportunities.
- A vibrant and inclusive workplace culture.
Ready for the Challenge? Elevate Your Career with Us!
If you are ready to lead a high-performing team, we want you on board! Support Services Group values your experience and leadership skills, offering a rewarding workplace where you can make a difference.
Company Description:
Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more.Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.
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