Data Transmission Operations Tech II (Technical Operations Specialist)

Job Description

Summary of This Role

Ensures that all activities are performed and supported in accordance with Corporate Governance and agreed processes and procedures.

• Undertake continuous service reviews, and generate ideas for improvements.
• Respond to routine issues and see through resolution. Escalating to senior management when appropriate.
• Undertake routine batch processing across specified systems in accordance with defined processes. Including loading client originated files and direct client communication.
• Monitor and ensure timely delivery of routine client service level agreements & Non service level agreement transmissions from Global Payments, following batch processing across all platforms for Production and Verification schedules using Connect Direct, Network Data Mover and other transmission tools.
• Provide technical assistance during routine client impacting issues.

What Are We Looking For in This Role?

Minimum Qualifications:

• High School Diploma or Equivalent
• Typically Minimum 2 Years Relevant Exp
• Distributed or mainframe operations background

Preferred Qualifications:

• Associate's Degree
• In IT Studies

• Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
• Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
• Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
• Batch/File transfer monitoring - Ability to monitor batch execution and file transfers to meet commitments with clients
• System monitoring - Ability to monitor and escalate system issues impacting services for customers utilizing monitoring technologies.
• Ability to multi task - Ability to monitor multiple applications and data transfer protocols to meet customer needs