NOW HIRING: CSR – Financial Retail Account | Up to 27k offer
About the role
Top Alliance is seeking a dedicated Customer Service Representative (CSR) – Financial Retail Account to join our growing team in Pasig City, Metro Manila. This is a full-time position offering an attractive package of up to 27,000 PHP monthly.In this role, you will be the frontline representative for our financial retail clients, delivering exceptional customer service and support whilst handling inquiries, transactions, and concerns with professionalism and efficiency. You will play a vital part in maintaining and enhancing our clients' satisfaction, directly contributing to the reputation and success of Top Alliance in the competitive financial services sector.
Key responsibilities- Handle incoming calls, emails, and chat inquiries from financial retail customers with professionalism and courtesy
- Provide accurate information regarding financial products, services, and account details to customers
- Process customer transactions, including account inquiries, balance checks, and service requests
- Resolve customer complaints and concerns promptly, escalating complex issues to supervisors or specialist teams when necessary
- Document all customer interactions accurately and comprehensively in the system for quality assurance and future reference
- Maintain knowledge of company policies, procedures, and financial products to provide consistent and reliable service
- Adhere to compliance and regulatory requirements, including data protection and confidentiality protocols
- Contribute to a positive team environment and support colleagues to achieve shared customer service goals
- Meet performance targets including call handling time, customer satisfaction scores, and quality metrics
- High school diploma or equivalent qualification; additional certification in customer service or financial services is advantageous
- Proven experience in a customer service role, ideally in a call centre or contact centre environment
- Strong communication skills with the ability to articulate clearly and professionally in English
- Excellent listening skills and the ability to understand customer needs and concerns
- Proficiency with computer systems, call centre technology, and standard Microsoft Office applications
- Ability to handle multiple tasks simultaneously whilst maintaining accuracy and attention to detail
- Patience, empathy, and a customer-first mindset when dealing with challenging situations
- Strong problem-solving abilities and the capacity to think on your feet
- Reliability and punctuality with a consistent attendance record
- Familiarity with financial services or retail banking is preferred but not essential
What we offer
Top Alliance is committed to supporting the professional growth and wellbeing of our employees. We provide a competitive salary package up to 27,000 PHP monthly, commensurate with experience and performance. Beyond compensation, we offer opportunities for career development through training and skills enhancement programmes, a supportive team environment where your contributions are valued, and a workplace culture that prioritises work-life balance.We also provide statutory benefits in accordance with Philippine labour law, including healthcare coverage, leave entitlements, and performance incentives. Our organisation is dedicated to creating an inclusive and welcoming workplace where all employees can thrive and succeed.
About us
Top Alliance is a leading provider of customer service solutions for the financial retail sector across Asia-Pacific. We partner with major financial institutions and retail brands to deliver outstanding customer experiences through our highly trained and dedicated teams.Our mission is to combine cutting-edge customer service technology with exceptional talent to create value for our clients and their customers. With a strong presence in the Philippines and across the region, we are committed to building a diverse, engaged workforce that reflects the communities we serve.
We invest in our people, foster innovation, and maintain the highest standards of professionalism and integrity in everything we do.
Apply now
If you are a motivated customer service professional ready to make an impact in the financial retail sector, we would love to hear from you. Submit your application with your CV and a brief cover letter detailing your relevant experience and why you would be an excellent fit for this role at Top Alliance.