Operations Manager - Travel GDS | Day 1 HMO + Free Dependent Coverage

Job Overview:

As the Operations Manager, you will be responsible for overseeing and optimizing the day-to-day operations of our business processes. This role requires a strategic thinker with a strong background in BPO operations, process improvement, and team management.

• Work with the Operations Director, SOM, and Departmental Leaders to execute strategic projects.
• Oversee and direct daily business operations for optimum efficiency.
• Perform weekly meetings with operations staff to discuss metrics and deliverables.
• Submit frequent and as needed business reviews and report to other Enshored's Leadership team and clients.
• Set operational goals, objectives and develop strategies to meet client SLAs (productivity, quality).
• Gather, review, and analyze reports, records, and data to ensure that all quality, efficiency, and productivity standards are met.
• Work with Enshored team members to support organic growth.
• Must be able to foster a positive and productive work environment, with the ability to lead, build teams and motivate staff.
• Frequently evaluate and analyze business productivity and performance.
• Consult, report, and collaborate with the Enshored's Operations Director, COO, CAO, and CEO about company operations.

• Must be a college graduate / Bachelor’s Degree holder of any course.
• At least two years of experience as an Operations Manager.
• Must have excellent verbal and written English communication skills.
• Must be willing to work night shifts and shifting schedules.
• Experience in handling a travel account is a plus