Business Analyst / Data Analyst
Meralco Pasig Full-time
Why Join Us?
Come aboard so we can Build a Brilliant Future Together!
Meralco is more than a power distribution company. It is home to those who value innovation, dynamism, as well as development of one’s self and well-being. Meralco wholeheartedly believes in the significance of customer service, performance, accountability, integrity, and teamwork.Mayroong tunay na malasakit sa kapwa at sa bayan.
Meralco brings out the best in people by championing innovative solutions that move everyone towards a promising future together – for its employees, customers, community and country.
Join us at Meralco and experience a brilliant life.
Meralco. Ang Liwanag ng Bukas.
Meralco is looking for Business Analysts/Data Analysts.
Business Analyst Responsibilities- Lead requirements gathering across Customer Service, Billing, Metering, Treasury/Collections, Regulatory, and IT
- Document BRDs, user stories, acceptance criteria, AS-IS and TO-BE process flows
- Support configuration, functional design, and fit-gap analysis with the CIS vendor
- Define SIT and UAT test scenarios and cases
- Support defect triage and validation
- Assist with data migration mapping and validation
- Systems thinking and structured problem-solving
- Clear and precise documentation style
- Diplomacy under pressure
- Ability to balance regulatory, customer, and operational trade-offs
- Bias toward clarity, testability, and incremental delivery
- BS Degree in Management Science (Industrial Engineering), Mathematics (or Statistics), Business Intelligence & Analytics, Management of Information Systems, or Management (Business Administration)
- 3 to 5 years Business Analyst experience, ideally in utilities or energy market with complex billing
- Strong process modeling (BPMN), user story writing, acceptance criteria, RTM
- Familiar with Philippine regulatory and privacy context (ERC reporting, Data Privacy Act of 2012)
- Experience in SIT/UAT, defect triage, and data migration support
- Excellent stakeholder facilitation and documentation skills
- Willing to work onsite in Ortigas, Pasig
- Conduct data profiling for customer, meter, billing, payments, and service order datasets
- Perform data cleansing and standardization based on approved business and regulatory rules
- Support ETL activities and data mapping for CIS migration
- Prepare and validate data extracts, transformation logic, and reconciliation results
- Perform root cause analysis on data issues
- Maintain data dictionaries and documentation
- Detail-oriented but system-aware
- Strong communication skills
- Persistent in root cause analysis
- Organized and proactive
- BS Degree in Management Science (Industrial Engineering), Mathematics (or Statistics), Business Intelligence & Analytics, Management of Information Systems, or Management (Business Administration3 to 5 years’ experience in data analytics, preferably in utilities or energy market
- Strong SQL, data transformation, ETL support, and data modeling skills
- Experience working with CIS, ERP, CRM, or billing systems
- Dashboard development in Power BI, Tableau, Qlik, or similar
- Experience in data profiling and reconciliation for migrations
- Understanding of Philippine regulatory context (ERC reporting, RA 10173)
- Strong documentation and analytical skills
- Willing to work onsite in Ortigas, Pasig
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