ICM Business Analyst
TELUS International Philippines Inc. Manila
Job Description
A Senior Implementation Lead, you act as a bridge between business objectives and technical implementation for an assigned SaaS platform (Varicent or any ICM system).You gather, document and analyze requirements from stakeholders and effectively communicate them to the developer teams.You ensure implementation meets business requirements, quality standards, and drive a positive end-user experience.
Responsibilities- Collaborate with stakeholders to gather requirements for new features or improvement to SaaS platform configuration
- Document requirements and communicate them effectively to the developer teams
- Ensure that implementation features meet the specified requirements and are of high quality
- Work with UX/ UI designers to ensure an end-user friendly experience, leveraging user feedback and usability testing
- Lead releases for new functionalities according to the business needs
- Collaborate in the elaboration of product roadmaps
- Expert skills in gathering, analyzing and documenting requirements from stakeholders, ensuring the SaaS configuration meets user needs and business objectives
- Expert understanding of technical concepts and ability to communicate with development teams
- General understanding of UX principles and methodologies to advocate for user-centered design decisions
- Ability to identify problems, propose holistic solutions, and make decisions based on data analysis
- Strong expertise in assigned SaaS platform (3+ products)
- Strong understanding of Project Management methodologies and best practices
- 3-5 years of experience as a business analyst for a technical function or equivalent
- Bachelor's degree in Computer Science,Information Science or related field
- Business Analysis certification is desired; certified in assigned SaaS platform
- C1oral and written English
- BPO industry knowledge is a plus
Satellite OfficeManila
BUSINESS ANALYST - ECOMMERCE
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one...
Manila
Job Description
Posted on 14 May 2025
POSITION TO BE FILLED : BUSINESS ANALYST - MANDARIN SPEAKING ( 3 ) VACANCIES
• collecting and analyzing data to understand business needs, identify opportunities, and recommend solutions for improvement...
Monroe Consulting GroupManila
Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a Singapore-based IoT company. Our respected client is seeking an experienced Business Analyst. The job is located in Pasay City, Metro Manila.
Key Job...