Customer Service Specialist | Mid Shift | Onsite | Weekends Off | Day 1 HMO - Manila

Champion Customer Success for a Global Automotive Lighting Leader

It's time to make your service legacy road-ready.

Job Description

Your service excellence will help strengthen trust and drive success in the global automotive market.

Job Overview

Employment type: Full-Time

Shift: Mid Shift (Mon - Fri, 2:30 PM to 11:30 PM)

Work setup: Onsite (Ortigas/Makati/Eastwood)

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Fully customized Emapta laptop with peripherals
• Night differential pay to maximize your earnings
• Prime office locations in Metro Manila (Easy access to MRT stations, restaurants, and banks)
• Mid shift schedule
• Fixed weekends off
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Must Have:

• 2-3 years of mid-level experience
• Experience in database management systems
• Experience in order processing
• Experience in taking and making phone calls
• Strong English communication skills, both verbal and written

Nice to Have:

• Experience with Netsuite (a huge plus)

• Answer telephone calls within 2 rings.
• Act in the customer's best interests and provide genuine advice.
• Respond to all emails and inquiries in a timely manner (same day if before 3 PM).
• Keep customers promptly updated on order and delivery statuses.
• Create cases immediately for all customer service queries.
• Notify customers of case numbers and raise NCRs.
• Manage cases toward meaningful and timely closure.
• Update customers proactively before they request updates.
• Inform account managers of outstanding cases.
• Process all orders received before 3 PM on the same working day.
• Send accurate order confirmations by the next working day for production items.
• Confirm standard parts orders accurately at the point of order saving.
• Notify the Manager or Team Leader of issues.
• Take corrective and preventive actions when necessary.
• Support customers assigned to the Internal Sales Team.
• Field new inquiries to Business Development for qualification.
• Manage orders from the Business Development Team from the order point onward.

About the Client: Lighting the Way in Automotive Innovation!

Lighting the road to innovation, Labcraft stands as a trusted name in high-performance vehicle lighting. With over six decades of craftsmanship under the hood, their award-winning designs power safer journeys across the globe. Known for pushing the limits of durability and efficiency, Labcraft continues to spark excellence, setting new industry benchmarks for fleets and manufacturers worldwide.

Welcome to Emapta Philippines!

Grow personally and professionally in an inclusive environment that empowers your success. Apply now and be part of the #EmaptaEra!