Service Desk Associate (Onsite | Makati)
KMC Solutions Makati Full-time
Make your next big career move by applying as KMC Solutions' next SERVICE DESK ASSOCIATE!
Service Desk Associate / Senior Associate main responsibilities are answering, prioritizing, and responding to incoming calls, tickets and email request for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
On top of your salary, here are the exciting benefits you can look forward to:
- You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
- Making sound decision-making and flexibility to ensure team dynamics and productivity.
- Hybrid work setup
- Competitive salary and benefits
- HMO + free dependent
- Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
The main responsibilities of a SERVICE DESK ASSOCIATE include:
- Answers phone calls and responds to moderately complex customer inquiries
- Log, Acknowledge, Categorize and Prioritize all issues or request tickets
- Assign tickets and inform the appropriate group for further troubleshooting
- Check emails regularly and make follow up of tickets beyond SLA
- Provide the user with the status updates as defined in SLA
- Diagnose and resolve hardware and software problems
- Provide technical assistance to all end-users both internal and external clients
- IT support relating to technical issues involving but not limited to Microsoft’s core business applications and operating system
- Perform additional task that may be assigned by the immediate supervisor
To apply, you must be an expert on the following requirements:
- Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent
- 1 Year minimum experience in IT service desk and/or technical support position
- Customer Service oriented, resourceful and self-motivated
- Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications
- Excellent in English communication skills both verbal and written
It will also be favorable if you are knowledgeable in:
- Maintain and enhance customer satisfaction and provide service in a respectful, courteous and positive manner
- Ability to communicate effectively with all levels of staff: verbal, written and listening
- Must be punctual, detail-oriented and self -reliant
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