Jr. Helpdesk Support
About Visaya KPO
Visaya Knowledge Process Outsourcing Corporation is a proudly Filipino organization recognized globally for service excellence, innovation, and a culture of malasakit. We are committed to building long-term partnerships through quality, reliability, and a people-first approach.
Role Overview
We are seeking a proactive and customer-focused Jr. Helpdesk Support professional to provide first-level technical assistance and support to internal users and clients. This role is ideal for someone with foundational IT knowledge, strong problem-solving skills, and a willingness to learn in a fast-paced support environment.
Key Qualifications- Graduate of BS Information Technology or any related course
- At least 1–2 years of relevant experience in IT support or helpdesk roles
- Basic knowledge of Windows and Mac OS, MS Office, and common troubleshooting procedures
- Familiarity with ticketing systems is an advantage
- Good communication and customer service skills
- Organized, detail-oriented, and able to handle multiple support requests
- Amenable to onsite work in Ortigas
- Willing to work on a shifting schedule (mostly night shift)
- Provide first-level technical support for hardware, software, and basic network-related concerns
- Diagnose, troubleshoot, and resolve common IT issues following established procedures
- Log, track, and update incidents and service requests using the ticketing system
- Escalate complex or unresolved issues to higher-level support teams as needed
- Assist users with basic system usage, application access, and account-related concerns
- Maintain accurate documentation of issues, resolutions, and support processes
- Perform other work-related tasks and supplementary activities that contribute to team efficiency and service quality
- 15% Night Differential
- HMO coverage after 30 days of employment (with option to add up to 2 dependents)
- Retirement Benefits
- 24 Leave Credits per year (convertible to cash)
- Wholistic Employee Wellness Program
- Be part of a multi-awarded, 100% Filipino-owned company with a strong global presence
- Work in a culture that values learning, collaboration, and career growth
- Gain hands-on experience in IT support within a structured outsourcing environment
Visaya KPO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.