Thai Speaking IT Helpdesk Support
CXC Global Makati Temporary
About the Role
We are looking for Thai-speaking IT Helpdesk Support Specialists to provide first-level technical support to internal users. This is an excellent opportunity for candidates looking to start or grow their career in IT support, with comprehensive training provided.
Key Responsibilities- Provide Level 1 IT Helpdesk support via phone, email, and ticketing systems.
- Troubleshoot and resolve common IT issues, including system access and end-user support requests.
- Log, update, and manage service tickets to ensure timely resolution.
- Deliver excellent customer service while supporting users across various IT-related queries.
- Fluent in Thai and English (spoken and written).
- Strong communication and problem-solving skills.
- Bachelor's degree preferred; candidates with relevant experience may also be considered.
- Prior IT support experience is an advantage but not required.
- Willing to work rotational shifts, including weekends and public holidays.
- Competitive monthly salary
- Language allowance/premium
- Guaranteed annual bonus (up to 14 months' pay)
- Monthly non-taxable allowance
- Medical (HMO), life, health, and accident insurance
- Leave benefits and other employee perks
- Full training provided (2-3 weeks)
Schedule: Rotational shifts (Day/Night), including weekends and public holidays
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system.
• Escalating issues that cannot be resolved at the Level 1 support level to the appropriate IT support group.
QUALIFICATIONS:
• Minimum of 1–2 years of experience in an IT Help Desk, Service Desk, or Technical Support role, with hands-on...
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system.
• Escalating issues that cannot be resolved at the Level 1 support level to the appropriate IT support group.
QUALIFICATIONS:
• Minimum of 1–2 years of experience in an IT Help Desk, Service Desk, or Technical Support role, with hands-on...