Customer Success Manager | WFH | Day Shift | Day 1 HMO
Revolutionizing Customer Experience, One Insight at a Time
With over a decade of innovation, our client is reshaping how the world approaches Customer Experience Management (CXM). They power global brands with an all-in-one, AI-driven platform that transforms over 50 million customer interactions into meaningful insights.From facial emotion analytics to voice of the customer programs, their cutting-edge solutions drive growth, deepen engagement, and fuel brand advocacy. Join a team that's setting the global standard for smarter, faster, and more human-centric experience management.
Job Description
As a Customer Success Manager, you'll be at the heart of client growth-nurturing renewals, expanding portfolios, and championing platform engagement. You'll drive success stories through strategic communication, hands-on support, and a sharp focus on delivering unmatched customer satisfaction and business value.
Job Overview
Employment type: Full-timeShift: Day shift
Salary: PHP 60,000 to PHP 140,000
Work setup: Permanent work from home
Exciting Perks Await!- Exciting potential for an overseas visit to Australia
- Client-provided upskilling or training when needed
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Permanent WFH arrangement
- Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
- Day shift schedule
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
- 3-5 years of experience in customer success, sales, account management, or customer service
- Fluent verbal and written English communication skills; presentation background is a plus
- Passionate about customer service and satisfaction
- Proven track record of building strong client and stakeholder relationships
- Creative and innovative in problem-solving and providing solutions
- Working knowledge of the Customer Experience industry
- Knowledge of project management
- Manage customer renewals
- Upsell and cross-sell to expand the customer portfolio
- Increase customer satisfaction by identifying platform usage gaps
- Drive usage by reaching out to end users for regular engagement
- Engage the right stakeholders and ensure they receive relevant communications
- Coordinate with marketing and implementation teams to relay essential information
- Understand customer business challenges and goals, and align them with platform capabilities
Who Are We
Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation.Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. Be part of the #EmaptaEra-apply now!