Real Time Analyst - VXI Quezon City (Active Pooling)
VXI Global Solutions Quezon City Full-time
Join Our Team as a Real Time Analyst!
As a Real Time Analyst, you'll be responsible for real-time management of the center and/or program’s service level performance and other KPIs.
Key Responsibilities- Monitor queue real-time
- Analyze, monitor and balance real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assist during downtime
- Prepare real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
- With at least 6 months to 1 year of experience in Workforce Management
- Strong oral and written communication skills
- Amenable to report onsite in VXI Quezon City - Panorama
IntouchCXSan Juan, 5 km from Quezon City
About the Job
We’re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding...
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