Network Support Engineer | Day 1 HMO + Free Lunch Daily! | Eastwood (US Account)

WHEN THE CITY SLEEPS, YOUR CAREER GROWS—WITH YOUR WELL-BEING IN MIND!

Enjoy night shift benefits with better pay, stress-free commutes, and a setup that supports your health, rest, and long-term global career growth.

• Financial & Work-Life Benefits: Night shift differential, overtime pay and bonuses, referral incentives, daytime hours free for personal commitments, fewer commute traffic jams
• Night Shift Environment: Less crowded, quieter workspace, focus without daytime distractions, tech-forward modern facilities
• TGA Global Academy: Train with Techno Global Academy through career development programs and certifications designed to strengthen your IT skills and accelerate your career growth.
• Rewards & Growth: Enjoy 24 PTOs (with conversion), annual appraisals, employee awards, referral incentives, free daily meals & treats, overseas training opportunities, and a vibrant office culture.
• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
• Location: Work in Eastwood (Night Shift!)

• 3+ years of experience as a Network Support Engineer or similar IT support role
• Experience with network monitoring tools to maintain performance and uptime
• Basic understanding of network traffic protocols (e.g., NetFlow, sFlow) is an advantage
• Able to troubleshoot common network issues such as latency, packet loss, or bottlenecks
• Familiar with alerting and monitoring systems to support proactive issue resolution
• Strong communication skills, able to explain technical issues clearly
• Good problem-solving and decision-making abilities
• Willing to work onsite in Eastwood on a night shift schedule

Your Impact Starts Here

• Provide helpful, accurate, and friendly technical support via chat, email, web, phone, and other channels.
• Help customers by clearly identifying problems, researching answers, and guiding them through corrective steps.
• Work to keep customer churn to zero by providing consistent, outstanding service.
• Communication with customers.

• Monitoring and management of system alerts.
• Proactively monitor servers, networks, and applications to identify and address potential issues.
• Identify and document bugs, submit and track bug tickets, and work with relevant teams.

• Assess and document suggestions for new or improved product functionality based on customer feedback.
• Document new or updated support information in knowledge base articles.
• Additional general administration tasks.

A ViTALizing Career Begins Here!

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Make the most of our 100% virtual recruitment. Start your global career today!!