Trainer – UK Financial Collections
The HIRD Quezon City Full-time
Key Responsibilities
- Facilitate new hire and refresher training programs for UK Financial Collections.
- Develop and deliver virtual and face-to-face instructor-led training sessions.
- Assess trainee performance and provide coaching and constructive feedback.
- Ensure training materials are updated and aligned with client and business requirements.
- Collaborate with Operations and Quality teams to identify training needs and performance gaps.
- Monitor training effectiveness and recommend process improvements.
- Maintain accurate training records and reports.
Qualifications
Educational Requirement:
- Graduate of a Bachelor's Degree.
Experience:
- 2–4 years of work experience in:
- UK Collections
- Banking Operations
- Training in a call center or shared services environment
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