Customer Retention Officer day shift

Our innovative Australian mortgage company is on the lookout for a dynamic and ambitious individual to join our team. By joining our ranks, you'll play a crucial role in safeguarding our organization, driving growth, and making a tangible difference in the lives of our clients.

As we continue to conquer new frontiers in the financial services industry, we need a dedicated and passionate problem-solver to help us maintain our position as a leading mortgage provider. If you're up for the challenge, buckle up and get ready for an unforgettable adventure!

The Customer Retention Officer's role is significantly important as it relates to retention of customers.

Responsibilities and Tasks:

• Assisting with customer retention and borrower hardship matters
• Managing the day-to-day operations of the Retention inbox
• Responding to customer queries and resolving issues via phone, email, and fax
• Providing timely and accurate resolution to Mortgage Managers' enquiries and disputes
• Escalating complex issues to relevant departments as needed
• Communicating with other teams to ensure clear understanding of messages and initiatives
• Preparing letters and updating internal systems as required
• Performing ad-hoc tasks as needed to achieve business goals
• Preferably with at least 1 year of working experience in the related field
• With Australian Mortgage experience is an advantage
• Strong written and oral communication skills
• Excellent customer care skills
• Good planning, organising and problem-solving skills
• Results driven
• Strong team player