Front Office Associate
Cebu Full-time
About the role
Join our dynamic team at the Holiday Plaza Hotel as a Front Office Associate. In this full-time position, you will be the face of our hotel, providing exceptional customer service to our guests and ensuring a seamless experience from check-in to check-out.Working in our conveniently located Cebu City hotel, you will play a crucial role in delivering our high standards of hospitality.
What you'll be doing- Welcoming guests with a friendly and professional demeanour
- Handling check-in and check-out procedures efficiently and accurately
- Responding to guest inquiries and requests in a timely and courteous manner
- Maintaining a thorough knowledge of hotel services, amenities, and local attractions
- Assisting with the coordination of guest arrivals and departures
- Performing various administrative duties, such as handling cash and credit card transactions
- Ensuring the front desk area is well-organised and presentable at all times
- Collaborating with other hotel departments to deliver a seamless guest experience
- Previous experience in a customer service or front office role within the hospitality industry
- Excellent communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds
- Strong problem-solving and decision-making abilities to handle guest requests and inquiries
- Proficient in using hotel management software and technology
- A keen eye for detail and the ability to multitask in a fast-paced environment
- A friendly, professional, and customer-focused attitude
- Fluency in English and the local language (Cebuano)
What we offer
At Holiday Plaza Hotel, we are committed to providing our employees with a supportive and enriching work environment. As a Front Office Associate, you will have the opportunity to develop your skills and advance your career in the hospitality industry.We offer competitive remuneration, comprehensive benefits, and opportunities for ongoing training and development. Join our team and be a part of creating unforgettable experiences for our guests.
About us
The Holiday Plaza Hotel is a leading hospitality brand in Cebu, known for our commitment to excellence in customer service and our stunning beachfront location. Our hotel is a popular destination for both business and leisure travellers, offering a range of modern amenities and facilities.We pride ourselves on fostering a dynamic and inclusive work culture, where our employees are empowered to grow and thrive.
Apply now to become our next Front Office Associate and be part of the Holiday Plaza Hotel team!
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