Front Office Associate

apartmentGolden Prince Hotel & Suites placeCebu scheduleFull-time calendar_month5/16/25

Greet guests warmly upon arrival, providing a positive first impression.

Efficiently process guest check-ins and check-outs, ensuring all information is accurately entered into the hotel’s property management system (PMS).
Verify guest identification, provide room keys, and explain hotel amenities and policies.
Address guest inquiries regarding hotel services, local attractions, transportation, and dining options.
Respond to guest requests promptly, ensuring their needs are met and that they have a pleasant stay.
Handle guest complaints or concerns professionally, escalating issues to management when necessary.
Manage reservations, including making, modifying, and canceling bookings, ensuring accurate room assignments.
Assist in ensuring optimal room availability by coordinating with the reservations and housekeeping departments.
Answer phone calls and emails related to room reservations and inquiries, providing timely responses.
Maintain accurate records of guest information, transactions, and payments.
Process payments for room charges, incidentals, and other hotel services, handling cash, credit, and debit transactions.
Ensure proper documentation of guest requests, complaints, and feedback for future reference.

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