Deputy General Manager

JOB SUMMARY:

We are seeking a highly strategic and results-oriented Deputy General Manager (DGM) to oversee and integrate store operations, commercial business development, store expansion, facilities management, front-end systems, space planning, and e-commerce operations.

This role plays a critical part in driving sales growth, operational efficiency, and customer experience across all Southstar Drug branches and channels. The DGM supports the General Manager in leading day-to-day operations, executing strategic initiatives, and ensuring the organization achieves its overall business objectives.

The ideal candidate is a strong and dynamic leader with a commercial and operational mindset, capable of managing large teams, executing strategies, and scaling both physical and digital retail operations.

KEY RESPONSIBILITIES:

• Operational Oversight. Support the General Manager in overseeing daily operations across all departments to ensure efficiency, productivity, and alignment with company goals.
• Strategic Planning & Execution. Develop and implement business strategies aligned with organizational objectives. Monitor performance metrics (sales, profitability, operational KPIs) and provide actionable insights. Lead initiatives that drive sales growth, market expansion, and customer experience improvement
• Commercial & Business Development. Identify and pursue opportunities to grow revenue and market share. Support product, pricing, and promotional strategies in collaboration with Merchandising and Marketing
• Store Operations & Expansion. Oversee multi-branch retail operations ensuring achievement of sales targets and service standards. Lead store expansion initiatives including site evaluation, feasibility studies, and execution
• E-commerce & Omnichannel Operations. Drive integration of online and offline channels to deliver seamless customer experience. Support growth of digital sales channels
• Team Leadership & Organizational Development. Lead, mentor, and develop large cross-functional teams. Foster a culture of accountability, performance, and continuous improvement. Build leadership pipelines and support talent development initiatives
• Financial & Budget Management. Manage budgets, resources, and operational expenses efficiently. Ensure alignment with financial targets and company policies
• Cross-Functional Collaboration. Facilitate strong coordination among Operations, Supply Chain, Marketing, IT, and HR. Resolve operational challenges and improve workflow efficiency
• Compliance & Risk Management. Ensure compliance with FDA, DOH, and other regulatory requirements. Mitigate operational risks and ensure adherence to company policies and standards

QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Pharmacy, Engineering, or related field (MBA is an advantage)
• At least 10–15 years of experience in retail operations, preferably in pharmaceutical, healthcare, or FMCG industries
• Minimum of 5–8 years in a senior leadership role managing multi-functional teams
• Proven track record in driving sales growth, managing store operations, and leading business expansion
• Strong experience in multi-branch retail, e-commerce, and omnichannel operations
• Knowledge of FDA and DOH regulations in pharmaceutical retail is an advantage
• Excellent leadership, strategic thinking, and decision-making skills
• Work location: Robinsons Retail Holdings, Inc. Building 4 110 E. Rodriguez Jr. Avenue Bagumbayan, Quezon City

Working schedule: Mondays to Fridays - 8:00AM to 6:30PM - Compressed work week system