Spanish Bilingual - Customer Service Representative-BGC
R1 RCM Philippines is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers. R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
If interested, you may now apply using this Workday link below: https://r1rcm.wd1.myworkdayjobs.com/R1RCM/job/Quezon-City-Metro-Manila/Spanish-Bilingual--Customer-Service-Representative_R240000004354
Qualifications & experience- Completed at least 2+ years in college / College Graduate
- At least 1 year of BPO English Voice experience
- Preferably with 6 months of Spanish Bilingual Experience
- Spanish Language Assessment score of B1 (SHL)
- Knowledge in US Healthcare, Medical Terminologies, and Medical Insurance plans
- Provide timely and accurate information to incoming customer calls and inquiries.
- Assist Spanish-speaking clients by understanding their needs.
- Maintain high level of confidentiality.
- Direct phone-based customer interaction to answer and resolve wide variety of inquiries from patient, hospital, and insurance providers in a prompt and courteous manner.
- Educate patients concerning their billing statement, balance explanation and insurance related queries.
- Handles escalated calls specific to payment, insurance coverage
- Competitive Salary
- Medical Plan (HMO) from Day 1 of employment with free dependents
- Target variable incentives
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NOTICE: Please be informed that NO candidate seeking a job opportunity with R1 Philippines shall be required to pay any amount as a condition for employment at R1.
R1 does not authorize any third party, agency, company or individual to collect money or request any monetary arrangement in order to receive a job at R1.
If you are contacted by someone asking for payment, please do not respond, and contact us at PH HR - Talent Acquisition phh••••••••••••••••••@r1rcm.com or report to our Ethics Point Hotline, by phone or online access https://r1hotline.ethicspoint.com Philippines: 18.•••.•••.•411 or contact Com••••••••••@r1rcm.com immediately".
Our Cubao Recruitment Hub is open to process walk in applications for our QC and Taguig sites:QC Address: 19th Floor, Cyberpark Tower 2, Cubao, Quezon City
Schedule: 12PM to 5PM
BGC Address: 11th Floor, Alliance Global Tower, BGC, Taguig
Schedule: 1 PM to 5 PM
- Please bring 2 valid IDs and a copy of your resume.
Employer questions
Your application will include the following questions:
- How many years' experience do you have as a Spanish Bilingual Agent?
- Do you have customer service experience?
- How many years' experience do you have in the BPO industry?
- Which of the following types of qualifications do you have?
- How would you rate your Spanish language skills?
- What's your expected monthly basic salary?
- How many years' experience do you have as a customer services representative?
- How many years' experience do you have as a Spanish Speaking Representative?