Team Leader
Cognizant Technology Solutions Asia Pacific Pte. Ltd. Muntinlupa
Job Description
Qualifications:
- Graduate / Postgraduate preferably with at least 2 years of experience in Retail Industry and good academic profile.
- Minimum of 5 years experience in any Voice Customer Service account.
- Analytical Skills: Ability to use systematic, disciplined and data driven methods that get to root causes and solution identification.
- Quality: Demonstrates accuracy and thoroughness and overall quality of work per the requirements specified
- Teamwork: Gives and welcomes feedback, contributes to building positive team spirit, supports everyone's efforts to succeed
- Communication: Excellent verbal and written communication skills; expresses opinion without hesitation
- Flexibility and Reliability: Strong sense of customer service and empathy towards customers
- At least 3 years Team Lead experience or people management
- Knowledge in MS Office applications
- Amenable to work in a Hybrid Set Up in Giga Tower or Bridgetown, Pasig
High Tech Smart SolutionsMuntinlupa
About the role
As a Team Leader (Local Collections) at Hi-Tech Smart Solutions, you will play a vital role in overseeing a team of customer service representatives responsible for managing local collection efforts. This full-time position is based...
Cognizant Technology Solutions Asia Pacific Pte. Ltd.Muntinlupa
of people management experience, including managing leaders, and a strong desire to develop team members
• Passion to create an exceptional experience and provide outstanding customer support
• Strong practical experience with Excel (PivotTable, Charts...
EMAPTAMuntinlupa
Delivering IT Service Excellence That Drives Business Success
Strong IT operations form the backbone of efficient, uninterrupted business performance in fast-paced environments. IT Service Desk Team Leader strengthens this foundation by leading...