Team Leader
Cognizant Technology Solutions Asia Pacific Pte. Ltd. Muntinlupa
Job Description
Qualifications:
- Bachelor's degree or equivalent
- Experience in leading teams in customer support via voice and chat support or a call center environment
- Advanced customer focus and customer service skills
- Exceptional training and coaching skills to motivate employees
- Great verbal and written communication skills
- Have full understanding of creating and implementing scheduling and task distribution
- Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast pace environment, able to deal with rapid change and ambiguity
- Strategic thinker with strong analytical and problem-solving skills
- 3+ years of experience in team management, managing 20+ FTE
- 3+ years of people management experience, including managing leaders, and a strong desire to develop team members
- Passion to create an exceptional experience and provide outstanding customer support
- Strong practical experience with Excel (PivotTable, Charts, Statistical functions)
- ·Amenable to work in a Hybrid set up at Giga Tower/Bridgetowne has customer success experience and onboarding experience
High Tech Smart SolutionsMuntinlupa
About the role
As a Team Leader (Local Collections) at Hi-Tech Smart Solutions, you will play a vital role in overseeing a team of customer service representatives responsible for managing local collection efforts. This full-time position is based...
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