Call center agent
Marikina
Job Description
Posted on 15 April 2026
Description
We are looking for Call Center Agents to join a fast growing account in Marikina. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.
Key Responsibilities- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Resolve customer issues and complaints with a focus on first-call resolution
- Maintain accurate and comprehensive records of customer interactions
- Collaborate with team members to improve customer service processes
- Provide product and service information to assist customers with their needs
- Proactively identify opportunities to enhance the customer experience
- Meet or exceed individual and team performance targets
Qualifications/Requirements
Requirements- At least High School Graduate (Old Curriculum) or Senior High School Graduate with or without BPO Experience
- Must be conversant in both spoken and written English
- Amenable to work fully on-site in Marikina
- Amenable to work on shifting schedule
- Must be willing to work during weekends or holidays
- Can start ASAP
Work location
CITY OF MARIKINA, NCR, SECOND DISTRICT
Remarks
No additional remarks
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