QA - Quality Auditor RCM Healthcare (BPO)
AGS Health Taguig Full-time
Job Title: QA - RCM
Location: McKinley, Taguig City
Location: McKinley, Taguig City
Work Set-up: Onsite
Required Qualifications- Bachelor's degree or equivalent experience.
- 3–5 years of experience in US Healthcare Revenue Cycle Management (RCM) or Patient Financial Services.
- Strong understanding of:
- Medical billing and collections
- Insurance eligibility and benefits
- Payment plans and patient collections
- HIPAA compliance
- Revenue Cycle Management workflows
- Experience with call monitoring and quality evaluation tools.
- Excellent communication and coaching skills.
- Analytical and problem-solving abilities.
- Strong attention to detail.
- Advanced Excel and reporting skills.
- Experience with healthcare CRM and patient account systems (Epic).
- Quality Score %
- Compliance Adherence %
- Audit Accuracy %
- Calibration Variance %
- Error Reduction %
- Patient Satisfaction (CSAT)
- Call Documentation Accuracy
Taguig
ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: Quality Auditing Specialist
WORK SETUP: Return to Office
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• Timely completion of follow-up audits.
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