ONSITE Non-Voice Customer Support / Social Media - Night Shift
Location: Cebu IT Park, Cebu City
Work Setup: Onsite | Full-Time l Night Shift
Industry: Marketing Software
Tech Expertise: Customer Service, Chat and Email Support, Social Media, Virtual Assistance
About Us
We’re a marketing software company that serves small business owners, primarily financial advisors, and insurance agents. About 40,000 small businesses use our tools to build websites and send out our content. Generally, these businesses don’t have marketing departments but are growth-minded enough to know they need to market themselves.
We help them do just that. We work together to create beautiful website designs, automated marketing tools, and award-winning educational content for them. The end goal is to help them build better relationships with their clients with less hands-on effort.
Responsibilities
Tickets- Assist the DIFM Concierge team and customers by completing website edits on members' websites.
- Coordinate with developers to complete more complicated website edits.
- Schedule custom blogs, emails or social media posts as requested.
- Schedule social assist posts every week.
- Schedule the monthly calendar (blogs, emails and social media posts) on behalf of the DIFM customers every month.
- Assist the Marketing Concierge team with calendar execution and coordination.
Additional responsibilities: Other duties as assigned
Qualifications:
- Previous experience in customer support, content scheduling, or website management is preferred.
- Proven experience managing social media accounts, creating content, and optimizing engagement.
- Strong communication skills, both written and verbal.
- Ability to manage multiple tasks and prioritize effectively.
- Comfortable working with website editing tools and coordinating with developers.
- Experience with scheduling tools for blogs, emails, and social media is a plus.
- Familiarity with social media platforms, analytics, and best practices for audience growth.
- Problem-solving mindset with the ability to escalate issues as needed.
- Self-starter with a proactive mindset
- High level of accountability and reliability
- Comfortable working with minimal supervision
- Strong communication skills
- Medical and Life Insurance package on the 2nd month plus 2 dependents
- Company provided equipment + Monthly utility stipend of Php 1,500
- A regularization increase on the 6th month
- Annual salary increase based on performance
- Tax-Free allowances incorporated in pay
- Salary loans with 0% interest, payable in 2 months
- Opportunity for self-improvements like access to online training sites such as Udemy, Pluralsight, and other resources