Senior Application Support Engineer | Work From Home | Day Shift | Day 1 HMO

Mission-Critical SaaS Supporting Smarter Parking and Connected Properties

Build a lasting international career with Emapta and experience why top 1% talent chooses to stay and grow.

• Employment Type: Full Time
• Shift: Day Shift, Consecutive Days Off
• Work Setup: Work From Home

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Monthly Deminimis
• Permanent WFH arrangement
• Day shift schedule
• Work with a platform trusted by leading global hotel brands
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• At least 3 to 5 years of experience in Software Development
• Excellent written and verbal communication skills in English
• Calm and methodical approach under pressure
• Strong problem-solving skills with end-to-end accountability
• Ability to bridge the gap between customers and engineering teams
• Commitment to improving systems, processes, and business outcomes-not just resolving tickets

• Strong understanding of JavaScript, Docker, Node.js, and AWS
• Experience with logs, APIs, and monitoring tools
• Exposure to hospitality, parking, payment, or access-control systems
• Senior-level experience in application support, technical support, or SaaS operations
• Strong attention to detail and disciplined documentation practices
• Ability to work remotely and independently
• Proactive, self-motivated, and capable of taking ownership with minimal supervision
• Confidence in engaging directly with clients, including during critical incidents

• Proactively monitor the performance and availability of DRIVO across hotel sites
• Respond to, triage, and resolve support tickets in accordance with service level agreements (SLAs)
• Serve as the escalation point for complex or high-impact issues
• Collaborate closely with engineering teams by providing clear examples, logs, screenshots, and timestamps to facilitate issue resolution
• Validate fixes in test and production environments
• Communicate directly with hotel clients in a professional and confident manner
• Lead incident coordination and ensure issues reach timely resolution
• Identify recurring issues and recommend process and system improvements
• Maintain clear and accurate documentation and support records

About the Client

Focused on maximizing underutilized spaces through a digital booking platform, our client continues to redefine urban mobility while helping businesses unlock new revenue opportunities and creating a more connected parking community across Australia's major cities.

Join the Top 1% Talent. A better career. A better life.

Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!