Operations supervisor

Job Description

• Supervise and manage the operations team to ensure smooth and efficient day-to-day operations. Provide guidance, training, and support to team members, ensuring they meet performance expectations and company standards.
• Oversee and streamline operational processes related to inventory management, order processing, procurement, and logistics to optimize efficiency and reduce operational costs.
• Serve as the primary point of contact for Mandarin-speaking clients, vendors, and business partners. Ensure effective communication regarding orders, shipments, and any operational issues.
• Ensure that all operational activities comply with internal policies, industry standards, and regulatory requirements. Oversee quality control procedures to maintain product standards and minimize errors.
• Address operational challenges, such as delays, inventory discrepancies, or supplier issues, in a timely manner to minimize business disruptions. Collaborate with other departments to implement solutions.
• Oversee inventory levels and warehouse operations, ensuring accurate stock tracking, timely replenishment, and proper storage of goods. Conduct regular inventory checks and audits.
• Oversee inventory levels and warehouse operations, ensuring accurate stock tracking, timely replenishment, and proper storage of goods. Conduct regular inventory checks and audits.
• Ensure timely processing and fulfillment of customer orders, including coordinating logistics, shipping, and documentation. Track and resolve any issues related to order delivery.
• Identify areas of improvement within the operations workflow and propose solutions to increase efficiency, reduce costs, and enhance customer satisfaction.
• Prepare operational reports, including performance metrics, inventory levels, and logistics updates, for management review. Provide recommendations for improvements based on data analysis.
• Collaborate with the customer service team to address any client concerns, ensuring customer satisfaction through effective communication and problem resolution.

• Language Skills: Must be excellent in oral, writing and reading skills in English and Mandarin Language.
• Education: Bachelor’s degree in Business Administration, Supply Chain Management, Operations Management, or a related field.
• Experience: With or Without experience in an operations role, supervisory position, preferably in the trading or logistics industry.
• Skills & Knowledge:
• Strong understanding of operations management, logistics, supply chain processes, and inventory control.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and operations management software.
• Excellent problem-solving and decision-making abilities.
• Strong organizational and time-management skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong leadership and team management skills.
• Knowledge of Mandarin-speaking markets and the ability to communicate effectively with Mandarin-speaking partners and clients.
• Personal Traits:
• Strong interpersonal skills with the ability to collaborate effectively across departments.
• High level of professionalism and integrity.
• Ability to adapt to changing environments and resolve issues proactively.
• Attention to detail and a focus on process improvement.
• Excellent customer service orientation.

Work location

CITY OF PARAÑAQUE, NCR, FOURTH DISTRICT

Remarks

No additional remarks

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