Senior Application Support Engineer | Permanent WFH | Day Shift | Day 1 HMO

Strengthen Digital Parking Operations Across Australia

The Senior Application Support Engineer drives platform reliability for a growing real estate technology business reshaping parking access in Australia. This role supports meaningful operational impact while building a long-term global career with Emapta, backed by premium support, stability, and opportunities designed for top IT talent.

Snapshot

Work Setup: Permanent work from home

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Prime office location in Alabang
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• 3 to 5+ years of working experience in Software Development
• Excellent written and verbal communication skills in English
• Calm and methodical approach under pressure
• Problem-solving mindset with end-to-end accountability
• Ability to bridge the gap between customers and engineers
• Motivation to improve systems, processes, and outcomes, not just close tickets
• Understanding of Javascript, Docker, Node.js, and AWS
• Experience working with logs, APIs, or monitoring tools
• Exposure to hospitality, parking, payments, or access-control systems
• Senior experience in application support, technical support, or SaaS operations
• Strong attention to detail and disciplined documentation skills
• Comfortable working remotely and independently
• Proactive, self-motivated, and able to take ownership without close supervision
• Confident engaging directly with clients, including during incidents

• Proactively monitor the performance and availability of DRIVO across hotel sites
• Respond to, triage, and resolve support tickets in line with SLAs
• Act as an escalation point for complex or high-impact issues
• Work closely with engineering by providing clear examples, logs, screenshots, and timestamps to support issue resolution
• Validate fixes in test or production environments
• Communicate directly with hotel clients in a professional and confident manner
• Lead incident coordination and ensure issues are followed through to resolution
• Identify recurring issues and contribute to process and system improvements
• Maintain clear and accurate documentation and support records

About the Client

By opening the car park market to include hotel parking, they provide drivers with more convenient options while helping hotels generate additional income.

Join the Top 1% Talent. A better career. A better life.

Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!