Operations manager
Taguig
Job Description
Posted on 15 April 2026
Key Responsibilities:
Operational Setup: Build the BPO operational model from scratch, including KPI setting (AHT, CSAT), workflow design, and staffing plans.Project Acquisition: Identify and secure BPO contracts (Customer Support, Telesales, or Technical Helpdesk) from local or international markets.
Resource Optimization: Utilize Bossjob’s talent pool to rapidly scale project teams, ensuring cost-effective and high-quality delivery.
P&L Management: Manage the business line’s budget, ensuring operational efficiency and profitability.
Qualifications/Requirements
Requirements:
- 5 years of experience in BPO Operation Management, Project Management, or Solutions Architecture within a reputable BPO company.
Strong connections with potential clients (domestic or offshore) who require outsourcing services.
Deep understanding of BPO metrics, workforce management (WFM), and call center technology/software.Comfortable with both "hunting" for new business and "managing" the day-to-day operations.
Work location
TAGUIG CITY, NCR, FOURTH DISTRICT
Remarks
No additional remarks
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