IT System Engineer (VMWare - Infrastructure & Windows Technology)

• The IT Systems Engineer will be responsible for the builds, projects, migrations, maintenance and general operations, troubleshooting of the server infrastructure. Performs break/fix troubleshooting, server/software updates and feature enhancements Servers.
• Responds and solves customer issues utilizing technology tools, procedures, and training

• Maintains current knowledge of core service offerings and SLAs. Understands all Logical service offerings to better support customer as well as engaging opportunity in expanding any service offering to better service our customers.
• Monitor trends and problems to spot a pattern and recommend new standards or process changes
• Creates and maintains technical and process documentation. Propose Knowledge changes and update existing process documents
• Provides technical expertise and guidance to Services technicians

Other duties as may be assigned from time to time

QUALIFICATIONS

• The applicant must have worked in a similar job role for at least 3+ years, with practical industry experience and solid skills in all technologies listed in the ‘Tools and Applications’ section.

• College degree preferred

• Relevant industry qualifications in subjects mentioned or related to the ‘Tools and Applications’ sections are most welcome. (For example: VCP, VCIX, MCSE, MCSA, ITIL, CCNA…)

• English business (required)
• Programming languages (nice to have)

• Windows Server (2012-2022)
• Virtualization technologies (VMWare ESXi, Hyper-V, Nutanix AHV)
• vCenter, SCVMM and Nutanix Prism
• Microsoft Active Directory including DHCP, DNS, Sites and services, replication, permissions, GPO, group management etc.
• Server hardware (Dell, HP and Nutanix)
• Scripting skills (Powershell, Python)

Differentiating Skills:

• Cloud experience, especially in AWS (Amazon Web Service) and Microsoft Azure
• Strong in AzureAD and Active Directory
• Storage Technologies (SANs)
• Experience with Exchange, SQL, Terminal Services (RDS), and IIS
• Knowledge of Git or other version control
• Strong analytical and problem-solving skills
• Strong interpersonal skills to liaise with a variety of different teams
• Experience with enterprise grade antivirus and malware products
• Good time-management skills