Operations manager
Baguio
Job Description
Posted on 15 May 2026
What we are looking for:Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring for a Junior Operations Manager– we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.
We are not looking for someone to simply relay information or coordinate tasks. We need a Builder. This role is designed for a leader who is comfortable and experienced in building processes, scorecards, and workflows from scratch.The ideal candidate functions like a Strong Project Manager: someone who can organize complex work, align all moving parts of their cluster, and drive independent execution. You aren't just a middleman; you are the driver of the initiative.
What you’ll be doing:
Pioneering & Process Architecture: Take ownership of setting things up. You will build operational processes, scorecards, and workflows from the ground up for pioneering campaigns, new projects and existing accounts.
Independent Project Leadership: Align all moving parts of your cluster. Like a Project Manager, you are responsible for making sure things actually get done, driving accountability across diverse teams.
Strategic Partnership Management: Manage partner relationships in a meaningful way. You will actively collaborate with partners to move initiatives forward, contributing to strategy and making independent decisions that impact the business.
Progressive Coaching & Culture: Lead with trust. You will manage employee issues through progressive coaching and development, rather than a "policing" approach.
Critical Decision Making: Move beyond "relaying information." You are expected to think critically, analyze data for trends, and provide insights that improve operational efficiency and the team member experience.
Growth & Impact: Operate with a growth mindset. At eFlexervices, we look at the bigger picture. You will ensure every action taken has a positive business impact and aligns with our trajectory as a growing company.
Qualifications/Requirements
Qualifications and Requirements:The "Builder" Skillset: Proven experience in a "pioneering" environment where you had to structure processes and execution plans from scratch.
Ownership Mentality: A track record of taking full ownership of outcomes. You are someone who doesn't wait for instructions but instead moves initiatives forward independently.
Project Management DNA: Strong organizational skills with the ability to manage multiple moving parts and drive them toward a singular goal.
Non-Punitive Leadership: A leader who understands that accountability is built through trust and coaching, not through fear or punishment.
Experience: 5 to 10 years of supervisory or management experience in a BPO Company, RPOs, VA Agencies, or similar companies (US-based accounts preferred).
Communication: Exceptional verbal and written English, with the ability to lead high-level discussions with clients and stakeholders.
Work location
BAGUIO CITY, BENGUET
Remarks
No additional remarks
Apply now
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