Customer Service Representative

• Handle inbound customer calls professionally and efficiently.
• Address customer inquiries, concerns, requests, and complaints.
• Provide accurate information and solutions to customers and clients.
• Conduct outbound calls when necessary for follow-ups or customer assistance.
• Respond to customer concerns via chat and email support channels.
• Assist customers with payment processing, returns, and account-related concerns.
• Maintain excellent customer service standards and communication quality.
• Accurately document customer interactions and transactions in the system.
• Meet individual and team performance targets while maintaining service quality.

• At least Senior High School level or graduate.
• College undergraduates and graduates are welcome to apply.
• Customer service or BPO experience is an advantage, but not required.
• Fresh graduates and applicants with no BPO experience are encouraged to apply.
• Good English communication and comprehension skills.
• Strong interpersonal and customer service skills.
• Basic computer navigation and typing skills.
• Ability to multitask and work in a fast-paced environment.
• Willingness to work on shifting schedules, holidays, and weekends if required.
• Ability to work independently and as part of a team.
• Strong problem-solving and critical-thinking skills.
• Must be professional, dependable, and goal-oriented.
• Willing to undergo training and continuous learning programs.
• Amenable to work on-site.
• Available to start immediately.

What we offer:

• Paid training from day one, subject to training terms and conditions
• Earn as much as PHP 25,000.00 after contract signing!
• Sign-on bonus worth PHP 10,000.00 after contract signing!
• Receive account-specific and performance-based incentives.
• Unlimited employee referral incentives!
• Weekends off during the training period.
• Opportunity to work with easy international accounts.
• Exclusive perks and discounts with corporate partners.
• Relax in our employee social lounge and sleeping areas.
• Career growth and skills development opportunities.
• Fast-track career advancement programs.
• Fun and engaging company events and activities.

Who we are:

Azpired Inc. is a world-class outsourcing solutions provider with offices in Cebu City and Cagayan de Oro. We deliver cost-efficient and high-quality services to clients across the United States, Canada, Australia, and New Zealand.

By combining industry expertise with advanced technology, we help businesses achieve better operational efficiency and stronger returns on investment.

Seize the opportunity to advance your career with us! Visit our recruitment office on the Ground Floor of the Cebu Exchange Tower on weekdays from 8:00 am to 4:00 pm. Join us now and #RedefineYourFuture!