Travel Account | CSR – Minimum 1 Year BPO Experience Required

apartmentWork Avenue And Business Solutions Incorporated placeCebu scheduleFull-time calendar_month9/4/25

We are hiring Customer Service Representatives for our Travel Account, and we’re looking for individuals who are passionate about helping customers with their travel needs. As a CSR, you will assist clients with booking flights, processing reservations, handling itinerary changes, and providing solutions to travel-related concerns.

Your role is to ensure every customer has a smooth and worry-free travel experience by delivering excellent service.

In this position, you will manage customer inquiries with professionalism, accuracy, and care. You’ll be responsible for resolving issues related to bookings, payments, and schedule adjustments, as well as providing support when unexpected travel disruptions occur.

Strong communication skills and the ability to remain calm under pressure are essential for maintaining customer satisfaction.

This opportunity is perfect for individuals who already have experience in the BPO industry and are looking to take on a specialized account. With us, you’ll have the chance to grow your career, gain valuable experience in the travel industry, and be part of a team that values service excellence.

Comprehensive training will be provided to help you succeed in your role.

If you’re ready to take on a rewarding and dynamic role, join our Travel Account team today and help customers achieve their travel goals with confidence and ease.

Qualifications:

At least High School Graduate (Old Curriculum) or Senior High School Graduate
Minimum of 1 year Customer Care Experience (CCE) or 3 months collection experience
Strong communication skills in English (both written and verbal)
Ability to handle customer concerns with professionalism and empathy

NOTE: This is an on-site role in Cebu City. No virtual interviews. Applicants must be ready to work on-site and follow health protocols.

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