Sales Coordinator

DEPARTMENT: Trader Sales

BRIEF DESCRIPTION:

Sales Coordinator is responsible to assist the Sales Department in encoding orders, preparing reports, and assisting in documentation practices by effectively and efficiently performing assigned functions.

DUTIES AND RESPONSIBILITIES:

• Assist account specialist to do their job effectively.
• Provide details of the customers’ orders and requests for quotations.
• Answer phone calls or respond to emails from clients on behalf of sales specialists who are out of the office.
• Handle incoming orders from account specialist, telephone, e-mail, and online ordering.
• Encode order information to the company's system, make sure it contains the correct pricing, discount percentage, and product specifications.
• Check stock availability/delivery schedules and forward the order details to warehouse department.
• Create and maintain customer records, update information once there are changes.
• Record customer problems or complaints so that account development specialists and managers have a complete picture of the customers’ interactions with the company and for future reference.

QUALIFICATIONS:

The candidate must possess the following:

• Graduate of any 4-year Business related courses
• With at least 6 months to 1 year experience
• Working knowledge on SAP or Netsuite is an advantage
• Willing to start ASAP

SKILLS:

• Excellent administrative, clerical, record-keeping, and computing skills for the sale support role
• Has good organizational and communication skills
• Detail-oriented
• Well-versed in operating MS Office programs and external apps such as Word, Excel, and PowerPoint/Canva and their Google Suite counterparts