Client Service Operations Analyst - APAC Weekend Shift

ABOUT FINSIGHT

We are headquartered in New York City with offices in London, Singapore, Kyiv, Hong Kong, Miami and Manila.

We are a friendly, close-knit team of motivated and open-minded individuals committed to personal development, solving real problems and delivering excellent products and services to our clients.

ROLE OVERVIEW

We are expanding our operations in Metro Manila (Bonifacio Global City) and are eager to build a great team. As a Client Service Operations Analyst, you will work closely with our clients to ensure service excellence and support multiple internal business segments (operations, finance, development and sales).

• Providing best-in-class phone, email and live chat service and support to our clients in a fast-paced environment
• Facilitating communication among internal and external stakeholders
• Recording and editing corporate media presentations using audio and video editing software (Audacity and Adobe Premiere)
• Coordinating business conference calls and live web events
• Industry research, data entry and data verification
• Client onboarding and product training
• Application testing and quality assurance to identify and report any issues or bugs
• Preparing and maintaining operational procedures to facilitate service and support
• Soliciting and internally communicating client feedback

• How to deliver exceptional internal and external support on a consistent basis
• Strong time management practices
• Clear and concise written and verbal communication
• The ins-and-outs of running a software services company
• How to use audio and video editing software (Audacity and Adobe Premiere)
• Basics of capital markets (ie “Wall Street”)

REQUIREMENTS

• English - Native or Bilingual
• Strong proficiency with computers
• Proficiency with online research (knowing how to find things online beyond “Googling it”)
• Proven client-facing experience in a fast-paced environment
• Exceptional interpersonal and customer service skills
• Basic knowledge of Google Suite or Microsoft Office Suite (Excel, Powerpoint, Teams or their equivalence)

• Demonstrated critical thinking and problem-solving abilities: Skilled at analyzing complex, nuanced client inquiries and drawing informed conclusions to develop tailored, client-centric solutions
• Attention to detail with strong project management skills: Capable of managing multiple priorities simultaneously, balancing deliverables and deadlines without compromising quality
• Proactive and solutions-oriented: A self-starter who thrives in high-touch client environments, confidently navigating impromptu challenges and offering thoughtful resolutions with minimal oversight
• Strong time management and execution skills: Demonstrates the ability to stay organized, meet deadlines, and follow through consistently in a dynamic, fast-paced setting
• Clear and effective communicator: Communicates with clarity and confidence, both in writing and verbally, ensuring alignment both internally and externally
• Positive attitude and coach-ability: Embraces feedback, is eager to learn, and approaches collaboration with an open mindset
• Highly reliable and trustworthy: Maintains professionalism, discretion, and consistency, earning the trust of clients and colleagues alike.

• Base Salary: ₱104,000 to ₱106,000 monthly
• Additional weekend differential of ₱8,500

• 15 days paid vacation
• 5 days paid sick leave
• 13th Month Pay
• Performance based yearly salary review
• HMO package
• De Minimis Benefits
• Team building and other activities

• 12:00PM to 9:00 PM PHT, Wednesday to Sunday
• 12:00PM to 9:00 PM PHT, Saturday to Wednesday

• Bonifacio Global City
• This is a hybrid in-office / WFH position. Weekdays will be worked in office and weekend days can be WFH.