Senior Associate, Billing

• Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls and within the approved service level agreements.
• Assigned invoices may range from simple to moderately complex transactions.
• Update client billing information and instructions and billing rates.
• Gather and review backup documentations for billing purposes.
• Perform revenue recalculation steps in Oracle.
• Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.
• Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.
• Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
• Participate in governance meetings with Operations Team and/or clients.
• Perform multiple routine and/or simple ad hoc tasks assigned by the Billing Team Leader or Billing Manager.
• Address critical issues with the guidance of Team Leader within the prescribed turn-around time.
• Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
• May be involved in selected transition-related activities such as desktop procedures creation.

Qualifications

Minimum Requirements:

• Bachelor's degree in Finance & Accounting or any Business-related course.
• 2-3 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash.
• Excellent communications skills in both written and spoken English.
• Intermediate proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application.
• Knowledge and understanding of accounting standards and procedures and internal controls.
• Experience working with ERP, e.i., Oracle Systems or SAP is preferred.
• Previous experience in process migration/transition is a plus.
• Experience working in Shared Services or BPO is an advantage.

Attributes:

• Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)
• Ability to maintain good customer relationships with the ability to understand and respond to customer needs and requirements. (Customer Service)
• Ability to be thorough and meticulous in completing assigned reports, tasks, and documentation. (Attention to Detail)
• Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)