IT - Network Administrator | L3

Job Description:

Network Engineer L3 provides support for Switches, Access Points, WLANs, Firewalls, Policy and Port Management, and ISP Management.

Roles and Responsibilities:

• Strong remote support experience in building and managing Network Infrastructure On-Site and remotely.
• Strong knowledge in Firewall configuration, coordinate & deploy ISPs, Load balancing, High availability configurations, Core Switch, VLAN Setup, and SDWAN.
• Diagnose and solve overall network-related issues.
• Provide advanced-level support for issues related to Switches, Access Points, Firewalls, Routers, and Modems.
• ISP monitoring and management across multiple locations as required
• Perform Network Policy Management as defined in the customer environment.
• Coordinate with the Subcontractor for any onsite intervention and provide remote network support as required
• Coordinate with Network Devices OEM for troubleshooting.
• Manage and monitor VPN services
• Create Build Documents, SOPs, Knowledge Base, and Reports.
• Effectively communicate with other team members, the Service Desk team, and end users to provide and process information in response to Incidents, Service Requests, Queries, and Escalations, and meet the committed SLAs.
• Perform required action on all incoming requests or incidents within the agreed TAT & SLA and provide updates in the ITSM tool. Follow up on the existing tickets, escalate unsolved cases to the appropriate IT support team: Workplace, Server, Applications, or other Support teams, and ensure timely resolution.
• Handle escalations of particular incidents.
• Manage personal and team backlog, and perform daily ticket checks and backlog activities.
• Attend operational telephone conferences and meetings.
• Since this role is critical, He/She should be available for P1 Bridge calls even outside shift hours.
• Solve complicated cases from the team backlog.
• Monitor all critical network devices on a real-time basis & provide proactive support & prevent any high-severity incidents.
• Maintain, update & track all Network Devices (Global) asset registers periodically
• Attend training and do certifications as required to efficiently resolve complicated issues.

Minimum Requirements:

Work Location: Cebu – 1 Nito Office/JDN Office