Customer Service Representative | Healthcare Account
Access Healthcare Services Manila, Inc. Pasay Full-time
The opportunity
Access Healthcare Services Manila, Inc. is seeking a talented and dedicated Customer Service Representative to join our team in Pasay City, Metro Manila. This is a full-time role where you will be responsible for providing exceptional customer service to our healthcare clients.
Key responsibilities- Handle inbound and outbound calls from patients, providers, and other stakeholders in a professional and courteous manner
- Respond to customer inquiries and concerns promptly and effectively
- Assist customers with navigating the healthcare system and accessing the services they need
- Document all customer interactions and maintain accurate records
- Identify and escalate any complex or sensitive issues as needed
- Adhere to all company policies, procedures, and quality standards
- Participate in training and development programs to continually improve your skills
- At least 1 year of experience in a customer service or call centre role, preferably within the healthcare industry
- Strong communication and interpersonal skills, with the ability to listen actively and respond empathetically
- Excellent problem-solving and decision-making abilities
- Proficiency in using computer systems and software applications
- A passion for providing exceptional customer service and a genuine desire to help people
- Fluency in English and the local language
What we offer
At Access Healthcare Services Manila, Inc., we are committed to creating a supportive and collaborative work environment. We offer competitive salaries, opportunities for career advancement, and a range of benefits to support your well-being.Join our team and be a part of the essential healthcare services we provide to our clients.
If you're excited about this opportunity and believe you have the skills and experience to succeed in this role, we encourage you to apply now.
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Job Description
If interested, you may now apply using this Workday link below:
https://r1rcm.wd1.myworkdayjobs.com/R1RCM/job/Taguig-City-Metro-Manila/Healthcare-Customer-Service-Representative--Taguig--01_R240000004188
About us
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Wing AssistantPhilippines
looking for a Customer Service Representative to start immediately!
Duties and Responsibilities include but are not limited to:
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