Technical Support Representative | Onsite | Makati | Day Shift | Day 1 HMO

Support the technology trusted by Australia's leading hospitality venues

With Emapta, build a long-term global career supporting an innovative hospitality technology leader while enjoying work-life balance, growth, and a top 1% experience for top 1% talent everywhere today.

Snapshot

Shift: Day Shift, Consecutive Off

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift schedule
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• Minimum of 2 years of technical support experience
• Experience supporting Point of Sale (POS) systems is highly preferred
• Excellent written and verbal communication skills
• Strong problem-solving and troubleshooting skills with the ability to diagnose technical issues and deliver effective solutions
• Outstanding customer service skills
• In-depth knowledge of Windows operating systems, networking, and Microsoft Access
• Strong attention to detail
• Ability to overcome challenges and setbacks
• Willingness to learn with a positive attitude
• High degree of self-motivation

• Enthusiastic and energetic
• Honest with a high level of integrity
• Goal-oriented and results-driven
• Professional in conduct and demeanor
• Persistent in achieving goals
• Reliable and consistent

• Provide premium support to prospective and existing customers while ensuring overall platform satisfaction
• Serve as the first point of contact for customer inquiries via phone, live chat, email, and ticketing systems
• Resolve customer concerns proactively and professionally
• Achieve first-contact resolution whenever possible
• Escalate complex issues to the Team Lead when necessary
• Analyze customer inquiries and deliver effective solutions
• Manage daily support activities and complete service commitments within agreed timelines
• Educate customers on new products, platform features, and best practices
• Maintain accurate and up-to-date customer records in the CRM system
• Meet established KPIs and SLAs
• Minimize customer churn through exceptional customer support
• Maintain customer satisfaction scores above target levels
• Perform other duties as assigned

About the Client

With millions of users and a rapidly expanding presence, our client continues to set new standards for speed, reliability, and service excellence across the hospitality industry.

Join the Top 1% Talent. A better career. A better life.

Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!