Technical Support Representative | Onsite | Ortigas | Day Shift

Power Seamless Connectivity Through Exceptional Customer Support

Through Emapta, this opportunity offers global exposure, work-life balance, and a long-term career path designed for top 1% talent ready to grow and thrive professionally.

Snapshot

Work Setup: Onsite, Ortigas

Shift: Day Shift, 7:00 AM - 4:00 PM, Consecutive Off

• Competitive Salary Package
• Day Shift schedule
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• Bachelor's degree graduate or college undergraduate
• At least 1-2 years of BPO Technical Support Representative (TSR) experience in an Australian telecommunications campaign is highly preferred
• Background in broadband, telecommunications (US, UK, or Canada), or customer service campaigns
• Live web chat support experience is an advantage
• Excellent written and verbal communication skills
• Basic knowledge of computer networking concepts, theories, and troubleshooting
• Familiarity with email platforms, common email clients, and smartphone email configuration
• Ability to manage multiple priorities while maintaining accuracy and meeting deadlines

• Perform service qualification checks using advanced web-based applications
• Troubleshoot internet and voice service issues
• Apply basic knowledge of telecommunications technologies, including FTTN/X, FTTP/H, FTTC, FTTB, HFC, Fixed Wireless, Mobile 3G/4G LTE, Home Wireless Broadband, ADSL, PSTN, and VoIP
• Communicate with customers through inbound calls, outbound calls, chat, and email
• Assist new customers with internet setup and provide appropriate recommendations
• Create a strong first impression by delivering professional and customer-focused service
• Utilize the knowledge base to provide accurate solutions to customer inquiries
• Respond to customer concerns with timely and accurate information
• Record customer needs, inquiries, and interactions in the appropriate CRM or tracking system
• Document customer suggestions and feedback to support service improvements
• Comply with Australian telecommunications regulations and compliance requirements

About the Client

With hundreds of thousands of customers and a commitment to delivering exceptional digital experiences, the organization continues to expand through operational excellence, technology leadership, and customer-centric innovation.

Join the Top 1% Talent. A better career. A better life.

Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!