Product support engineer

Job Description

Job Summary

The chosen candidates will have a chance to work with an experienced team of engineers to deliver expert technical support and services to our installed base worldwide.

In this role, your responsibilities will be:

• Improving the capabilities and abilities of the technical support team in supporting any of the following applications within Emerson’s portfolio of products and solutions: Batch and Software Applications.
• Human-Machine Interface (HMI). The ideal candidate should possess strong skills in configuring and implementing HMI within process control systems.
• Network Communications, Cyber Security and Infrastructure. The perfect candidate should have a strong ability in Networking and Security related technologies; and, remain current in awareness of developing technology trends, security weaknesses/vulnerabilities, and innovations in networking systems and capabilities
• Providing technical support, consultation, and on-site/remote diagnostics on Emerson Automation Solutions products/systems, including DeltaV DCS, DeltaV SIS (Safety Instrumented Systems), AMS Device Manager, Wireless Solution, and PlantWeb installations for systems in Asia Pacific, Europe, Middle East, Africa, North America, and Latin America end-user customers and engineering organizations. This involves fixing, problem analysis, and solutions generation to hardware, software, installation, configuration, integration, and application issues and inquiries. Keeping ownership of all received customer problems, providing timely updates, and setting the appropriate critical issue priority.
• Optimally working to identify workarounds, reduce product problem resolution time, and support efforts to develop training and fixing resources (e.g. procedures, diagnostics, and documentation)
• Collaborating with Local Business Partners and Field Service Organizations worldwide, Technology, Marketing, and Manufacturing to resolve product problems and plot product design directions at a local and global level

Qualifications/Requirements

You gain insight into customer needs. You readily take action on challenges, without unnecessary planning. You have a track record of exceeding goals successfully.

For this role, you will need:

• BS/MS in Chemical, Electrical, Electronics, Mechanical, Instrumentation, or other Engineering and IT Degrees
• Minimum of two (2) years experience in process control or process engineering in at least one of the following process industries: hydrocarbon processing, oil and gas (onshore/offshore), pulp and paper, specialty chemicals, pharmaceutical, food and beverage, power generation.
• New graduates with exemplary academic achievements will be considered.
• Responsible for control system configuration, third-party equipment integration, startup of process control projects, or ongoing system maintenance/support
• Experience with DCS, PLC, or SCADA systems. Understanding of discrete, continuous, or batch controls; PC-based HMI, Advanced Controls, Fieldbus, or field instrumentation. Knowledge of networking, TCP/IP, and Windows operating system.
• Ability to fix systems and to present clear and concise information to the team, internal customers, and external customers
• Strong initiative and ability to work in a self-directed environment
• Flexibility to work on a shift schedule
• Keen to travel and be assigned short- and long-term (3 months to a year) domestic or international assignments
• Fresh graduates with outstanding academic achievements will be considered.
• An Engineer who will be supporting Comms/Infra must have strong IT skills and knowledge. Experience in design, implementation, or service/support of any of the following areas:
• Networking and security fundamentals, principles, and concepts – design, maintenance, optimization, and troubleshooting
• Virtualization hardware and software, Microsoft Hyper-V, VMWare vSphere, Dell VRTX, networking (Ethernet, TCP/IP, etc.), and Windows operating systems (OS).

Preferred Qualifications that Set You Apart:

• Knowledge or experience in any programming or scripting language, ex. SQL, Visual Basic, C#, PowerShell, and .NET is an advantage
• Excellent spoken and written English; knowledge of another foreign language (ex. Spanish) is an edge
• Cybersecurity solutions or cybersecurity standards and best approaches. Industry certifications related to information security are a plus, ex. CISSP, CCNA, CISM, GSEC, ICS-CERT

Work location

CITY OF MANDALUYONG, NCR, SECOND DISTRICT

Remarks

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