Talent Acquisition Lead | Hybrid

Job Title: Talent Acquisition Lead

Work Schedule: 7:00am to 4:00pm

Arrangement: Hybrid, 3 days onsite per week after 1 month full onsite training

Who We Are

At AGSI, we believe people are at the heart of every successful business. Since 2012, we've been helping US-based companies build high-performing teams through top-notch and cost-effective business process outsourcing services. With over 50 years of combined leadership experience, our co-founders know what it takes to manage teams and hire exceptional talent.

Vision: To become the unmatched global choice for BPO services in the country.

When you join us, you become part of a company that values strong partnerships, innovation, and growth—not just for our clients, but for our people too.

What's in it for You?

We don't just want you to succeed—we want you to thrive. At AGSI, you'll enjoy:

• Attendance Incentives and Non-taxable Allowances, because your dedication deserves recognition.
• 30 Leave Credits per Year, giving you generous time off to recharge, travel, or spend with family.
• HMO Coverage for You and Your Dependents with access to counseling programs to support both health and wellbeing.
• Group Life Insurance for your peace of mind.
• Regular Work Schedule with Weekends Off, so you can enjoy balance and predictability.
• Great Company Culture with fun in-office activities, engaging team events, and meaningful CSR initiatives that let you give back to the community.

Here, you won't just find a job. You'll find a team that invests in your growth and celebrates your success.

Job Overview

The Talent Acquisition Lead also drives continuous improvement in recruitment processes, employer branding initiatives, and talent acquisition metrics while ensuring an exceptional candidate experience.

• Lead and manage the end-to-end recruitment process for all internal hiring requirements.
• Supervise, coach, and develop the Talent Acquisition team to achieve hiring targets and maintain recruitment quality.
• Partner with hiring managers to understand workforce needs, define job requirements, and develop effective hiring strategies.
• Develop and implement sourcing strategies to attract high-quality candidates through various channels.
• Monitor recruitment pipelines and ensure timely movement of candidates throughout the hiring process.
• Conduct interviews for key and leadership positions and provide hiring recommendations.
• Ensure a positive and professional candidate experience from application through onboarding.
• Analyse recruitment metrics and prepare reports on hiring performance, time-to-fill, sourcing effectiveness, and other key indicators.
• Drive employer branding initiatives to strengthen AGSI's talent attraction efforts.
• Identify opportunities to improve recruitment processes, tools, and candidate engagement.
• Ensure compliance with company policies, hiring standards, and employment regulations.
• Collaborate with HR and other departments on onboarding, workforce planning, and other talent-related initiatives.

• Bachelor's degree in Human Resources, Psychology, Business Administration, or any related field.
• At least 5 years of end-to-end recruitment experience, with a minimum of 2 years in a leadership or supervisory role.
• Strong experience hiring for corporate, BPO, or shared services roles is preferred.
• Proven experience managing multiple requisitions in a fast-paced environment.
• Strong knowledge of sourcing techniques, applicant tracking systems, LinkedIn Recruiter, and major job portals.
• Excellent interviewing, stakeholder management, and relationship-building skills.
• Strong leadership, coaching, and team development abilities.
• Analytical mindset with experience using recruitment metrics to drive decisions.
• Excellent written and verbal communication skills.
• Highly organised, proactive, and able to manage competing priorities while maintaining attention to detail.