[ref. x7778204] Service Desk Analyst - (Onsite)
Wipro Quezon City Full-time
Job description
Role & Responsibilities
Required for Service Desk Analyst L1- Willing to work in 24x7 shifts
- To provide 1st line technical support; answering support queries via phone, email, Chat and Web
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be proactive when dealing with user issues.
- Logging / verifying customer details • Identifying the issue and categorizing / prioritize the incident
- Creating a ticket in ITSM tool
WiproQuezon City
Title: Service Desk Analyst - L1
Requisition ID: 61730
City: Manila
Country/Region: PH
Do
• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act...
WiproMuntinlupa, 30 km from Quezon City
Title: Service Desk Analyst - L1
Requisition ID: 61730
City: Manila
Country/Region: PH
Do
• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act...
WiproManila, 10 km from Quezon City
Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service Desk objectives
Do
1. Be responsible for primary user support and customer service
a. Respond to queries from all calls, portal, emails, chats from the client...