Quality Assurance Manager (Software Testing)

The QE Manager (Software Test Manager) plays a critical role in ensuring that software applications meet high-quality standards before release. This role is ideal for professionals with strong leadership skills, extensive experience in testing and QA, and a passion for driving continuous improvement in software quality.

• Define the scope, approach, resources and schedule for the testing activities across multiple projects.
• Develop test plans, test strategy etc. and create necessary documentation in alignment with project goals.
• Help build Client relationships by effective communication, timely escalations and being on top of end-to-end QA delivery lifecycle.
• Carry out estimations, pricing, staffing, and SOW creation for projects.
• Foster open communication between team members, stakeholders, and other delivery team members.
• Maintain RAID logs across projects and communicate effectively and timely with stakeholders, on all issues at hand.
• Create metrics’ trends, quality health report, and status reports to help with reporting across projects · Review all test artifacts created by teams, manage peer review process, and ensure all best practices are adhered to.
• Implement testing best practices and methodologies.
• Document & implement new tools & techniques for QA process improvements focused on reusability & standardization.
• Set clear objectives, delegate tasks, and manage the day-to-day operations of the QA team(s) across single or multiple projects.
• Oversee the defect lifecycle, ensuring that defects are properly logged, prioritized, and resolved in collaboration with the test lead, Client and development team. · Incorporate the lessons learnt from past projects to improve the future testing strategy.
• Evaluate and procure testing tools, software licenses, and necessary infrastructure for projects, as needed.
• Mentor and upskill team members with the latest industry technologies, certifications, and soft skills.
• Conduct interviews for external and internal hiring & help with bench reserve management.
• Conduct audits on QA documentation for projects to adhere to delivery excellence standards · Able to work in an environment with shifting priorities and multiple competing demands.
• Conduct walkthroughs, defect triage and manage client-facing activities from QA’s side.
• Carry out performance management for all reportees.

• Solid experience as a people manager leading teams with 5+ members
• Several years of experience as a QA Lead, leading manual & automation teams
• Test Planning, Requirement Analysis, Design & Execution
• People management & team leadership
• Manual testing for UI, API
• Defect life cycle understanding
• Proficiency in QA Agile delivery
• Strong knowledge of Agile/Scrum methodologies and tools (e.g., JIRA, Confluence, or Azure DevOps)

• Understanding of Cloud technologies like Azure, AWS or Google cloud
• API & Mobile Testing experience
• Travel & Hospitality industry experience
• Project Management Certification and Training e.g. PMP, Agile Certifications
• ISTQB or any QA Certifications