Customer Support Representative
This is a remote position.
Job Highlights:
- Contract type: Independent Contractor
- Schedule: 8 hours per day / 40 hours per week; Mondays to Fridays; 8:30 AM – 4:30 PM Melbourne (AEST), with a 30-minute paid break
Job Overview:
We are seeking a Customer Support Representative with eCommerce experience to assist customers via online chat and email tickets for an online platform specializing in automotive parts and accessories. The ideal candidate will have excellent communication skills, a problem-solving mindset, and prior experience in eCommerce or (preferably) automotive parts.
Key Responsibilities:
- Assist customers via Freshchat (online chat) and Freshdesk (email tickets)
- Guide customers to the correct website categories or help them input vehicle details
- Track shipments and check freight portals for parcel status
- Report missing or delayed parcels to the shipping coordinator
- Answer basic website navigation questions
- Process returns and exchanges
- Escalate technical parts inquiries to the in-house specialists in Melbourne
Tools Used:
- Freshdesk (ticketing system, similar to Zendesk)
- Freshchat (live chat)
- Trello (internal task management)
- Slack (team communication)
- Proven experience in eCommerce customer support
- Familiarity with automotive parts (preferred but not required)
- Strong written communication skills for chat and email support
- Ability to work independently in a remote setup
- Availability to work Melbourne (AEST) business hours
Benefits
Independent Contractor Perks:
- HMO Coverage for eligible locations
- Permanent Work from Home
- Immediate Hiring
- Steady Freelance Job
Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
ZR_26685_JOB