Customer Service Representative - Manila

Job Title/Position: Customer Service Representative – Nursing Home Chemist Account

We are seeking a dedicated and professional Customer Service Representative to join our team. This role involves supporting our nursing home customer accounts by managing enquiries, coordinating medication dispensing processes, assisting with the supply of packed and non-packed medications, and ensuring timely resolution of account-related matters.

The successful candidate will act as a key point of contact for our nursing home customers, their relatives, and Enduring Power of Attorney (EPOA) representatives, delivering high-quality service with empathy and accuracy.

• Answer calls and enquiries from aged care customer accounts.
• Support medication ordering and dispensing processes in line with nursing home requirements
• Assist with account and billing enquiries, including overdue accounts
• Maintain accurate records of customer interactions and escalate complex issues when needed
• Build strong relationships with aged care staff, pharmacists, and internal teams
• Uphold our commitment to empathy, professionalism, and personalised service

• At least one year of customer service or call centre experience (healthcare or pharmacy experience highly regarded)
• Strong communication skills, with the ability to handle sensitive situations with empathy
• Organised and detail-oriented with problem-solving skills
• Familiarity with accounting or bookkeeping processes (advantageous, but not essential)
• A team player with a willingness to learn and grow

We are offering:

• Full on-site work arrangement (office at Rockwell Ortigas)
• Day shift (6:00 am to 3:00 pm PHT, Mondays to Fridays only)
• Up to 23 days of Annual Service Leave Incentives
• HMO for you and one dependent upon regularisation
• Supportive and innovative team environment.
• Opportunity to contribute to cutting-edge pharmacy operations.