General Manager for Chong Hua Mandaue Medical Arts

Make a difference and advance your career with Chong Hua Hospital, the Philippines' premier healthcare destination!?✨

S/he is accountable for improving efficiency and increasing departmental profits; making tactical plans related to operational targets; achieving key performance goals and market leadership. S/he oversees and collaborates with the leaders from other business units owned by ABDCI several elements in a business, including hiring and managing staff, operating budgets, and finances, and launching price promotions that could attract dynamic network of business partners.

S/he is committed to providing excellent customer service for all stakeholders, clients, business partners and extending support to the in-house healthcare services in providing the finest patient care and experience.

Finally, s/he is equipped with critical thinking skills that would empower him/her in planning strategic and agile actions and deliver valuable resolutions.

• Strategizes with top level management on business trends, innovations, and benchmarking.
• Serves as a member of executive committee, s/he participates in making key business decisions and organizational change.
• Responsible for the development of long-range strategic plans, governance structure and objectives for management.
• Establishes and implements organizational policies and procedures. Interprets policies, objectives and operational procedures.
• Drives process and organizational improvements for all facets of the business operations.
• Lead and drive performance outcomes in quality, service, growth, finance, and people to create an excellent experience for internal and external stakeholders.
• Ensures excellent level of customer satisfaction and client retention by investing in, structuring, and directing medical operations to meet customer needs and reinforcing a culture of excellence in customer service.
• Regularly convenes with business partners in addressing concerns and conceptualizing efficient and effective improvements moving forward.
• Approves/disapproves marketing or promotional activities that will be deemed beneficial in increasing revenue.
• Analyzes critically data gathered in all facets of the business operations.
• Maintains a fiscally sound, market-leading operating environment that promotes competitive delivery models, generates customer value, and provides outstanding care to all business partners.
• Ensures effective execution of business strategies by aligning human resource strategies with business requirements to drive high performance.
• Direct the implementation of integrated human resources strategies to ensure quality results in the identification, recruitment, retention, and development of key human resources.
• Ensures achievement of balanced scorecard goals for the business and assures that the strategies and tactics are aligned with the goals and priorities of the system as a whole
• Leads in the evolution and refinement of the quality improvement processes in the organization.
• Remains current on issues and trends impacting the healthcare environment and retail business industry and serves as a resource to others.
• Assures compliance with the applicable regulations and standards of accreditation and for achieving the quality and cost objectives that drive value to CHH clients and the community.
• Prepare regular reports for the board of trustees

• 1Graduate of any four-year course preferably in Allied Health Sciences, or Business Administration, or four plus years of related experience and training; or equivalent combination of education and experience.
• With master's degree in business administration/Management field
• Proven track record in Sales/ Business Operations Management, Financial Management, Business Development, Strategy and Improvement Standards, People and Organizational Management.
• Experience in a Senior Managerial role or in an Executive capacity is required.
• Demonstrated leadership and complex organizational management skills.
• Healthcare industry experience is a plus.
• Has excellent persuasion, negotiation, and presentation skills
• With knowledge on Occupational Safety and Health Administrative (OSHA) requirements
• Competent in interpreting gathered data and critical in conceptualizing action plans moving forward.
• Knowledge of organization policies, procedures, systems, and objectives.
• Knowledge of fiscal management, human resource management techniques, and health care administration systems.
• Experience developing performance metrics and maintaining accountability in key areas of client satisfaction, quality improvement, finance, and delivery system performance.
• Working knowledge of data analysis and performance/operation metrics.
• Working knowledge of IT/Business infrastructure and MS Office.
• Competent in exercising initiative, judgment, decision-making and problem-solving.
• Possesses leadership qualities to aid in building, maintaining, and elevating relationships with Chong Hua Mandaue Medical Arts internal and external stakeholders and drive the achievement of business strategies and results.
• Demonstrated understanding of basic corporate office software, including Microsoft Office 365 applications.
• Excellent communication skills. Proficiency in the Visayan dialect and/or Tagalog is required.