Call center agent
Davao
Job Description
Posted on 23 April 2026How to join our team?
- Click “Apply”
- Visit us at:
- Upper G/F, Felris Centrale Quimpo Boulevard, Davao City every Monday to Friday between 10 AM - 7 PM!
- SM Lanang Premier, Fountain Court, J.P. Laurel Ave., Agdao Davao City every Monday to Friday between 10 AM - 7 PM!
- Online interview via Zoom | Monday to Friday between 12 PM - 6 PM: https://ibex.zoom.us/j/98397886050
- Handle incoming calls from customers proficiently
- Assess customers’ needs and provide personalized guidance
- Maintain optimal call durations while ensuring a friendly, informative, and helpful approach
- Uphold productivity and quality benchmarks
- Exhibit a sense of urgency in addressing customer queries
- Escalate customer issues accurately and promptly
- Deliver timely, accurate, and professional customer service
- Maintain a positive and professional attitude, reflecting positively on the company
- Utilize departmental resources, policies, and procedures effectively.
What should you expect from us?
ibex-clusive Benefits:
- Work Onsite Allowance*
- Extensive HMO coverage for you and your dependents
- Non-taxable allowance on top of your basic salary
- Excellent Program Incentives based on performance
- Group Life Insurance
- 30 Service Incentive Leaves (15 days convertible to cash)
- Terms and conditions apply
Qualifications/Requirements
Qualifications:
- No Experience Required!
- K12 graduate or completed at least 2 years in college
- Excellent communication skills
- Excellent customer service, problem-solving, and multitasking skills
Work location
DAVAO CITY, DAVAO DEL SUR
Remarks
An opportunity for career advancement awaits you!
Apply now
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a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.
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✅Respond to customer inquiries via phone.
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