Desktop Support Associate - Manila

 I.  JOB SUMMARY

The Desktop Support is responsible for providing technical support for hardware, software, and basic network-related issues. This role ensures seamless operation of end-users and maintains optimal performance of IT resources. Effectively maintaining and resolving issues related to end-user applications and productivity tools, including email, online storage (OneDrive), MS Teams, and SharePoint.

• Ensure endpoint security by Installing updates and security patches of workstations and applications.
• Configure, deploy, and troubleshoot desktops, laptops, printers, biometric devices, and CCTV systems.
• Support and configure OneDrive, Email outlook, SharePoint, and MS Teams for users.
• Experience in configuring and troubleshooting email clients, SharePoint sites, and MS Teams
• Perform hardware diagnostics, repairs, and replacements to ensure optimal system performance.
• Provide remote and onsite technical support to end-users for hardware, software, and network issues.
• Assist in setting up and maintaining boardrooms, conference rooms, and video conferencing systems.
• Log, track, and resolve IT support requests through the service desk ticketing system.
• Prioritize and escalate critical issues while maintaining clear documentation of troubleshooting steps.
• Perform basic network configuration, including IP assignments, Wi-Fi connectivity, and LAN setups.
• Assist in managing and maintaining biometric access control systems and shared network resources.
• Maintain an accurate inventory of IT assets, including hardware, software licenses, and peripherals.
• Document IT procedures, troubleshooting guides, and best practices for future reference.
• Collaborate with IT teams on upgrades and technical projects.
• Assist in IT onboarding and offboarding, including account setup, device provisioning, and access rights.

1. Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
2. 1-3 years of experience in IT support, desktop support, or helpdesk roles.
3. Strong troubleshooting skills for Windows, macOS, and basic networking configurations.
4. Demonstrates a strong sense of responsibility and urgency.
5. Remote desktop tools, and IT service desk systems.
6. Experience with conference room equipment, printers, and biometric devices
7. Excellent communication, problem-solving, and customer service skills.
8. Ability to work independently, prioritize tasks, and manage multiple support requests.
9. Good presentation and interpersonal skills, effectively conveying technical information to non-technical users.
10. Self-motivated, with the ability to prioritize and manage shifting priorities in a dynamic environment.
11. Willingness to take on assigned tasks and responsibilities as necessary.
12. Experience in providing technical support for VIPs and executives.