Service Desk Analyst
Unisys Mandaluyong Full-time
What success looks like in this role:
- Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
- Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
- Escalates complex problems to other resolver teams or vendors.
- Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
- Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.
You will be successful in this role if you have:
High School Diploma or GED requiredMay require technical certification or Associate Degree
Generally, 1-2years’ experience in area of responsibility
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at Glo•••••••••••••@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).US job seekers can find more information about Unisys’ EEO commitment here.
WiproManila, 6 km from Mandaluyong
Job Title: SERVICE DESK ANALYST L2
City: Manila, Quezon City
State/Province: Manila
Posting Start Date: 7/8/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building...
First DatacorpMakati, 3 km from Mandaluyong
Bachelor's degree in Information Technology, Computer Science, Information Systems, Statistics, Business Analytics, or a related field.
• At least 1–3 years of experience in Service Desk, IT Operations, Reporting, Data Analysis, or a related role...
HCLTechManila, 6 km from Mandaluyong
Join our IT support team as a Service Desk Analyst (Voice), providing first-level technical support to employees and clients via phone. You will diagnose and resolve hardware, software, network, and Microsoft 365-related issues while delivering...